Find answers to common questions about LUXELITE PERFUMES,
our products, orders, payments, delivery and customer support.
Products & Orders
LUXELITE PERFUMES offers a selection of elegant
fragrances, perfumes, body splashes and premium
scents for different preferences and occasions.
Browse our shop, select the products you want,
add them to your cart and proceed through the
checkout process.
You will be able to review your order before
making payment.
Please contact LUXELITE as soon as possible if you
need to make changes to an order.
Changes may depend on whether the order has already
been processed or dispatched.
Cancellation requests should be made as soon as
possible.
A cancellation may be accepted depending on the
processing stage of the order.
Payment
Payments are securely processed through
Paystack.
Available payment options may include mobile money
and other payment methods supported by Paystack
at checkout.
Yes.
Payments are processed through Paystack's secure
payment infrastructure.
LUXELITE does not require customers to provide
their payment credentials directly to us.
Orders are processed after successful payment
confirmation.
Once payment has been confirmed, your order can
proceed to preparation and delivery.
If a payment is unsuccessful, your order will not
be treated as successfully paid.
You may try the payment again using an available
payment method.
If you experience a problem, please contact
LUXELITE support.
Delivery
Yes.
LUXELITE PERFUMES delivers fragrance products to
customers within Ghana using the delivery
information provided during checkout.
Delivery time depends on the customer's location.
Accra & Tema:
1–2 business days
Kumasi:
1–3 business days
Other locations in Ghana:
2–5 business days
Orders are processed after successful
payment confirmation.
Delivery times may be affected by weekends,
public holidays, courier availability,
weather conditions and circumstances
outside our control.
The delivery timeframe begins after successful
payment confirmation and processing of the order.
While LUXELITE aims to deliver within the stated
timeframe, delivery may occasionally take longer
because of weekends, public holidays, courier
availability, weather conditions or circumstances
outside our control.
Where necessary, we may contact the customer using
the telephone number provided during checkout.
Where delivery tracking is available, relevant
tracking or delivery information may be provided
to the customer.
If you need an update about your order, please
contact LUXELITE with your order details.
If you are unavailable to receive your order,
additional delivery arrangements may be required.
Our delivery team may contact you using the
telephone number provided during checkout.
Customers are responsible for providing a complete
and accurate delivery address.
If an incorrect address prevents delivery,
additional arrangements may be required before
the order can be delivered.
Returns & Exchanges
Returns may be accepted depending on the condition
of the product and the circumstances of the order.
Because perfumes and fragrance products are
personal-use items, hygiene and product-condition
requirements may apply.
Please contact LUXELITE as soon as possible and
provide your order details together with relevant
information about the damaged item.
We will review the matter and determine the
appropriate resolution.
If you receive a product that is different from
what you ordered, please contact LUXELITE with
your order details.
We will review the issue and provide the
appropriate resolution.
No.
Please contact LUXELITE before sending a product
back.
This allows us to identify the relevant order and
provide the correct return instructions.
Where a refund is approved, the refund method and
processing time will depend on the circumstances
of the order and the payment method used.
Customers will be informed of the applicable
refund process.
Account & Support
An account may be required during the checkout
process so that your order and customer information
can be properly associated with your purchase.
If your question concerns an existing order,
please provide your order reference and the
relevant details so that our team can assist you
more efficiently.
Still Have Questions?
Our team is available to assist you with questions about
products, orders, payments, delivery and returns.