Delivery & Returns
Last updated: October 2026
1. Delivery
LUXELITE Ghana Limited delivers fragrance products to customers within Ghana.
Customers must provide a complete and accurate delivery address and an active telephone number so that delivery arrangements can be coordinated.
Delivery charges depend on the customer's location. Please contact LUXELITE PERFUMES to confirm the applicable delivery fee before completing your purchase.
2. Delivery Timeframes
Orders are processed after successful payment confirmation. The estimated delivery timeframe is generally 1–3 working days.
Estimated delivery: 1–3 working days
Delivery charges: Confirm the fee with LUXELITE PERFUMES.
Delivery times are estimates and may vary depending on the customer's location, weekends, public holidays, courier availability, weather conditions, and other circumstances outside our control.
We may contact customers using the telephone number provided with their order to confirm delivery details.
3. Delivery Process
- The customer places an order through our website.
- Payment is confirmed successfully.
- The order is prepared for dispatch.
- Delivery arrangements are coordinated according to the customer's location.
- The customer may be contacted to confirm delivery details.
- The order is delivered to the agreed delivery address.
4. Failed Delivery
If delivery cannot be completed because of an incorrect address, an unavailable telephone number, or the customer's unavailability, additional arrangements may be necessary.
Please ensure that your delivery details are accurate and that you can be contacted when necessary.
5. Checking Your Order
Please check your order when it is received. If an item is damaged, defective, incorrect, or different from what you ordered, contact LUXELITE PERFUMES as soon as possible.
6. Returns Within 7 Days
Customers may request a return of eligible products within 7 days of receiving their order.
Returns are subject to eligibility, product condition, and applicable hygiene requirements. Because perfumes and fragrance products are personal-use items, some products may not be eligible for return depending on their condition and circumstances.
Contact LUXELITE PERFUMES before sending an item back. We will review your request and explain the applicable return procedure.
7. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us with your order reference and details of the problem.
We will review the circumstances and advise you on the appropriate resolution.
8. Return Delivery Charges
Responsibility for return delivery charges depends on the reason for the return. Contact us before returning an item so we can explain the arrangements that apply to your situation.
9. Refunds
Where a refund is approved, the refund method and processing time will depend on the circumstances and the original payment method.
We will explain the applicable refund process when communicating the outcome of an approved request.
10. Order Cancellation
If you need to request cancellation, contact LUXELITE PERFUMES as soon as possible. Cancellation requests depend on the processing and dispatch stage of the order.
11. Contact Us Before Returning an Item
Please contact us before sending any product back. This allows us to identify your order, review your request, and provide the appropriate return instructions.